FAQs

frequently asked questions

ORDERING/DELIVERY

When do I need to place my order?

You can place an order up to 12 months in advance. We cannot make any guarantees that we will be available for your date so please book early to avoid disappointment. Confetti Cake Co is just a one woman show… me! We limit our orders each week to ensure your cake gets the love and attention it deserves. Check out our blog article here on our recommended timeline for cake tasting and booking your wedding cake.

If you have a date in mind but need more time to confirm the event details, we can do a save-the-date payment to secure your spot.

Do you offer pick up/delivery?

Confetti Cake Co. is based in Dayboro, QLD (North Brisbane). Pick up is available from our cake studio for cookies and one tier cakes only. Delivery is included in our quote for all two, three and four tier cakes to give you peace of mind and to ensure the cake arrives in one piece! As a rough guide, delivery to Samford, Clear Mountain, Petrie, Mount Mee, Mount Pleasant and Ocean View is $75. Delivery within the Brisbane area is $100, Bribie Island is $150, Montville/Maleny/Yandina/Sunshine Coast Hinterland is $180 and Noosa is $220. We do not offer delivery to Toowoomba, the Gold Coast or Northern NSW but we can recommend some of our cake mates to help you out!

We offer a discounted delivery rate for venues where we are a preferred wedding cake supplier. These include but aren't limited to the following venues; Ocean View Estates, Entangled Events, Brockhurst Farm, Old Petrie Town, Hideaway Weddings and Sandstone Point Hotel.

We allow pick up of one tier cakes only and we recommend placing your cake box in a flat spot in your car - either in the passenger footwell or in the boot. The cake should NOT be placed on a seat or someone’s lap. You will need to crank up your air conditioning, take the corners slowly and brake with plenty of time.

THE CAKE

We specialise in bold and graphic wedding cake designs with a creative edge. Check out our wedding gallery to get an idea of our style and vibe. If you’re after an elegant fondant design with piping and lace, we’re probably not the cake decorator for you, sorry!

Can I taste your cake?

Two to three times a year we offer cake tastings for our wedding clients. They are priced at $55 and you will receive a $20 credit towards your order (on orders over $350 excluding delivery). They include ten dessert size cake samples and a mini sugar cookie. Cake tastings are only available for the dates we have listed on our website as the process to bake, fill, wrap and package close to 500 slices of cake takes 60+ hours so unfortunately we can not offer tastings outside of these dates.

But I don’t live in Brisbane?

You are welcome to send a friend or family member to collect/eat your Taster Box, on your behalf!

Can I/my florist put flowers on the cake?

We are more than happy to work with your wedding florist, in fact this what we recommend! It gives your event a beautiful flow and ensures that everything matches! We are responsible for ensuring your cake is safe to eat and free from contamination so we take this very seriously. We don’t allow any but ourselves to insert the flowers into the cake. We will coordinate with your florist and ensure there are no toxic flowers in the selection allocated for the cake and discuss how we like them prepared the week of your event.

All flowers must be prepared correctly and meet certain food safety standards to prevent contamination of the cake, reduce serving sizes or potentially harm your guests. Flower styling is our favourite part and where the design really comes to life (and hopefully you chose us for both what’s on the inside AND outside!). We are fully insured for the use of fresh flowers so we will style them on your cake upon delivery as part of our set up/delivery service.

Do you offer gluten/dairy/egg friendly or vegan options?

We do offer limited allergy/dietary options. With the exception of gluten free, our other allergy/dietary options are not suitable for large tiered cakes and only offered as cupcakes.

Whilst we offer these option, we are not a gluten free/dairy free/vegan kitchen and due to the nature of our business, we cannot guarantee that any item is 100% allergen free. These products are ordered and consumed at your own risk.

How tall are your cakes?

Our standard height tiers are 5” tall (3 layers of cake). Our tall tiers are 7” tall (4 layers of cake, sliced in half). Our double barrel tiers are 9” tall (6 layers of cake, sliced in half).

THE CONFETTI DIFFERENCE

Why Confetti Cake Co.?

All our delicious cakes and desserts are baked completely from scratch, using locally available ingredients where possible. We attempt to be as sustainable as possible and choose eco-friendly packaging when we can.

  • Free range eggs

  • Maleny Dairies Milk

  • Mike’s Mt Mee Forest Honey

  • Pretty Produce Edible Blooms

  • Homegrown edible flowers, lemons, limes, oranges and passionfruit

  • Callebaut and/or Lindt Chocolate

We’re insured with Red Star and hold a Class 1 food license with the Moreton Bay Regional Council (incl. food safety certification and Covid-19 infection control training). We are happy to provide our food license and insurance details if requested - just ask!

THE NITTY GRITTY

Visiting the studio

Whilst we would love for you to drop by our studio, we are based in a residential property and we’re usually either out on deliveries or up to our elbows in buttercream. We are open by appointment for pick ups and offer design consultations exclusively for wedding cakes. We would love you to email us or fill out a contact form to chat about your event.

Response Times

We try our best to respond to your email within 3-5 business days however this is sometimes a bit longer when we’re busy or if you email later in the week. If you have contacted Confetti Cake Co. via our website, please check your junk mail for a reply. If there is still no reply, please email us by clicking here.

Payment & Cancellation Terms

A 50% non-refundable booking fee or save-the-date payment is required to confirm your order. This secures a position in our diary, closes this spot off to other bookings and covers work already done on your order. Full payment is to be made two weeks (2) weeks prior to delivery/collection of the cake. Cakes will not be released unless full payment has been received. Orders made two weeks (2) prior to your event require full payment to secure your booking. A booking is not confirmed until a booking fee has been received. All quotes are valid for 14 days from issue and are inclusive of GST.

We are unable to accept cancellations of orders within two weeks (2) of your event. In some, but not all cases, it may be possible for us to offer a partial credit for a future purchase to use within 12 months. The amount of credit will depend on how much work has already been done on the cancelled order and excludes the 50% non-refundable booking fee. We retain the right to cancel the booking in very unusual circumstances beyond our control, such as ill health or family emergency, during which we will refund any money taken in full or organise another local cake decorator to provide a replacement.

By placing an order with Confetti Cake Co. you are agreeing to the payment and cancellation terms and conditions displayed above and outlined in full on the bottom of your invoice.